Refund policy
If, for whatever reason, the Customer is not satisfied with the products purchased from the online store, the Customer has fourteen (14) days from the date of receipt of the order to return them, in accordance with applicable law.
To be eligible for a return, the Product must be returned:
- In perfect condition, with no signs of use, including packaging that must be in good condition;
- With the invoice or copy of the relevant invoice for the product.
To exercise their right of return, the Customer must first communicate this intention to us via email, support@saviracare.com, with a copy of the product invoice. Once the returned product is received and verified, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (if applicable).
When approved, we will refund the amount paid for the products, including the costs of delivery to the original place of delivery (with the exception of additional costs incurred by the Customer in the case of a different and more expensive delivery method than the commonly accepted and less costly method proposed by us) without undue delay and provided that it does not exceed a period of fourteen (14) days from the day on which we are informed of the Customer's decision to return.
Only regular priced products can be refunded.
We will refund the Customer using the same payment method used for the original transaction, unless the Customer informs us of any changes. In any case, the Customer will not pay any fees arising from said refund. Notwithstanding the above, we may withhold the refund until we receive the product(s).
The Customer shall bear the costs of returning the product(s). To return your product, you must send your product to support@saviracare.com.