Terms of service
Please read the following “Terms and Conditions” carefully before using our website.
By using, visiting and/or purchasing on our website, you are agreeing to these “Terms and Conditions”, and these apply to all Users, Customers and Visitors of any kind on our website.
These Terms and Conditions (hereinafter “Conditions”) set out the terms governing the use of our website – www.saviracare.com - and the purchase of our products. When we mention “our website” and/or “Online Store” we are referring to the domain “www.saviracare.com”. The terms “we”, “us” and/or “our” refer to all owners and managers of the Company “Savia Care Lda.”, including the brand “SAVIRA”, which belongs to our Company.
Our website is owned by Savia Care Lda., (hereinafter, the “Company”), with the unique registration number and legal person (PT) 517175347, headquartered at the Incubadora da Universidade do Algarve, Campus de Gambelas, Pavilhão B1, 8005 226, Faro, Portugal. These Conditions apply to the relationship between our Company and Users, Customers and/or Visitors of any kind, of our website and to all transactions carried out on our website (hereinafter, the “Online Store”).
The terms “Customer(s)” and “your”/”your”, among others, apply to all Customers and/or Visitors of any kind to our website. The terms “Articles” and/or “Products” will always refer to the products we produce and sell, in all materials and finishes.
These Conditions may be modified or updated at any time, so it is your responsibility to read them regularly before visiting our website or before purchasing our products. If you have any questions, please contact us via the following email support@saviracare.com and we will respond as soon as possible.
If there are any violations by the Customers, or others, of these “Terms and Conditions”, or if there are any illegal actions of any kind, these occurrences, or suspected occurrences, will immediately and automatically determine the full termination of the provision of services for the supply of our products.
The store is hosted on the online e-commerce platform Shopify Inc. The use of any false email accounts, or any other false information, during the Registration or Login process in our Online Store is not allowed.
You can register on our website by clicking on “LOGIN”, filling in your details, and clicking on the “CREATE ACCOUNT” button. For registering on our website, we will need the following information:
- Name (mandatory field).
- Email (mandatory field).
- Password (mandatory field).
The Customer Registration Process has the sole purpose of speeding up the Customer's check-out process, as well as allowing the Customer to have a record of their purchases. The data provided is treated in accordance with our “Privacy Policy”.
To place an Order, the Customer's Purchase Process consists of the following steps:
- Select the products you wish to purchase, their quantities and, for each product, click on “ADD TO CART”. After selecting all the products, you must click on “CHECK-OUT”;
- If the Customer is not yet registered, he can register at that time, with the information previously mentioned for the Registration Process and specific delivery information, such as:
- Email address (mandatory field).
- Phone number (mandatory field).
- Name (first and last) (mandatory field).
- Delivery address (mandatory field).
- Billing address, if different from delivery address (mandatory field).
- Postcode and Country (mandatory fields).
- The payment method (mandatory field).
- The Delivery method (mandatory field).
- Finalize your Order by clicking on the “PAY NOW” button, making the corresponding payment.
Once the purchase is made, an email will be automatically sent to the Customer confirming his Order.
By entering data on our website, the Customer automatically agrees to provide complete, updated and accurate information. The Client is responsible for the veracity of its content.
The data required for registration on our website must be accurate and kept up to date so that we can deliver your Order. We will not be responsible in case of inaccuracy of data that results in the impossibility of delivering your Order.
If personal data are incorrect, the Customer can rectify them in the "My Account" section. However, this rectification will only be effective for future purchases. If the error refers to an order in progress, the Customer must immediately contact the Customer service but it will be the sole responsibility of the Customer in case there is any problem with the delivery of his order.
After the payment is made, you will receive an email from our distribution partner with a link to the tracking page. You´ll be able to stay informed about the expected delivery date and when the Order is being shipped.
We try to ensure that all items made available to the Customer in our online store are available from stock. However, we reserve the right not to accept any orders or cancel orders confirmed as available and whose update has not, due to a system error, been applied to the website. When this applies, we will inform the Customer by email and refund the amount paid.
Our Payment Methods are processed by the Shopify Payments platform and duly recognized third-party providers. Our Payment Methods are rigorous and private, following the best security practices. Upon making payment, the Customer will be provided with several payment options, each with the guarantee that all of our Customer data will be handled securely.
The payment methods we accept are:
- All major Credit Cards, as well as Debit Visa or Mastercard
- Paypal
- PRICES AND FEES
The prices of products that appear on our website are those that apply at the time of purchase. Prices may be subject to change without notice, but this will not affect orders that have already been accepted. All product costs, shipping costs and other services include VAT. VAT may vary between European Union and World countries, but the reference we use applies to VAT in Portugal.
It is important to note that there may be some unforeseen additional charges arising from the delivery service, or any other expenses, where such charges cannot reasonably be calculated before conclusion of the service.
With regard to customs taxes, the country of destination may have additional customs taxes, so the Customer must obtain information on this matter.
When placing an order online, in our online store, the Customer will only be able to choose one method of transport - standard delivery. Delivery costs vary depending on the weight of the order and the country of destination. These costs will be added to the final value of the order. Any package delivered outside the European Union may be subject to additional customs taxes, so the Customer must be informed about this situation, before ordering on our website, and all circumstances related, directly or indirectly, are not of our responsibility. For more information consult our “Shipping Policy”.
Due to force majeure situations and/or beyond our control, the delivery period of our products may exceed the period referred to in the Standard Delivery, but we will do our best to guarantee our delivery times.
If, for whatever reason, we are unable to meet our delivery times, the Customer will be informed by email of this circumstance, and the Customer will then be given two options:
- The option to continue with the purchase, setting a new delivery date agreed by both parties;
- The option to cancel the order with a full refund of the price that was paid.
When the Customer receives the package of his Order, delivered by our distribution partner, the Customer is responsible for carefully checking that the package delivered and all the products purchased are in order, and the Customer acknowledges, for all legal purposes, that these articles are in good condition, signing the delivery documents.
The Customer is also responsible for being present at the indicated address, on the day and time when he is informed that the delivery will take place.
If the delivery address has a problem that results in the order being returned, our distribution partner will try to contact the Customer, by phone and/or by email, so that the delivery can be rescheduled. If the order is returned due to the Customer's lack of response and after the new attempts by the distribution partner included in the service, all additional expenses arising therefrom will be borne by the Customer. In these cases, we will provide the Customer with instructions to proceed with the payment of the additional amount.
If, for whatever reason, the Customer is not satisfied with the products purchased from the online store, the Customer has fourteen (14) days from the date of receipt of the order to return them, in accordance with applicable law.
To be eligible for a return, the Product must be returned:
- In perfect condition, with no signs of use, including packaging that must be in good condition;
- With the invoice or copy of the relevant invoice for the product.
To exercise their right of return, the Customer must first communicate this intention to us via email at support@saviracare.com, with a copy of the product invoice. Once the returned product is received and verified, we will send an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (if applicable).
When approved, we will refund the amount paid for the products, including the costs of delivery to the original place of delivery (with the exception of additional costs incurred by the Customer in the case of a different and more expensive delivery method than the commonly accepted and less costly method proposed by us) without undue delay and provided that it does not exceed a period of fourteen (14) days from the day on which we are informed of the Customer's decision to return.
Only regular priced products can be refunded.
We will refund the Customer using the same payment method used for the original transaction, unless the Customer informs us of any changes. In any case, the Customer will not pay any fees arising from said refund. Notwithstanding the above, we may withhold the refund until we receive the product(s).
We only exchange products if they are defective or damaged.
The Customer shall bear the costs of returning the product(s). To return your product, you must send your product to: Batch Logistics, A/C SAVIRA; Rua Jorge Colaço, 39A, 1700-253, Lisbo, Portugal.
We recommend using a trackable shipping service or purchasing shipping insurance for returning products. We will not assume the risk of losing the product(s).
- CUSTOMER SERVICE
For any complaint or question, the Customer can contact us using the following email support@saviracare.com.
Contents on the Online Store (including, without limitation, logos, brands, texts, images, videos, graphics, drawings, sounds, among others) may be protected by copyright, trademarks and other industrial and intellectual property rights and not may be copied, reproduced or distributed, in whole or in part, without our prior consent.
We authorize the viewing, printing and storage of content on the Online Store exclusively for personal and non-profit use. Any other use or exploitation will be subject to prior written authorization by us.
Our products cannot be used for any illegal, illicit or unauthorized purposes or actions, other than personal or private use, including all matters mentioned in Copyright Laws, under the terms of Portuguese Legislation.
By using and purchasing from our Online Store, all Customers agree with these “Terms and Conditions”, agree to respect the copyright of the information presented here, agree with the conditions under which our products are presented on our website and, therefore, otherwise agree not to copy, duplicate, reproduce, commercially advertise or resell any of these products, or any of the information on our website and Online Store.
Following these “Terms and Conditions”, we reserve the right to refuse to supply a product, for any reason and at any time.
Our Online Store provides the Customer with access to various proprietary content and content made available by third parties (“Content”). We reserve the right to modify the presentation, configuration and location of the website and/or its contents at any time. We do not guarantee the reliability, veracity, accuracy, completeness and timeliness of third-party content on our website.
The images of the products presented in the Online Store are merely illustrative. We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's colors will be accurately replicated.
We recommend that the Customer consult the detailed description of the product available in the Online Store. Although we try to provide accurate and up-to-date information on our website, unintentional technical or actual inaccuracies may occur. We are not responsible if the information made available on the website is not accurate, complete or up-to-date. The material on the website is provided for general information only and should not be considered or used as the sole basis for making decisions, recommending that you consult primary, more accurate, more complete or more timely sources of information for this purpose.
At any time and without prior notice, we reserve the right to change or update all information on our website, to change or update our products, including their prices, features, and all related information. We reserve the right to geographically limit the sales or quantities of some products, without prior notice to Customers.
Our Online Store provides the Customer with access to third-party websites and content through links that can be used to access services and content provided by these third parties. We do not intervene in the content of these websites and, therefore, we are not responsible for the use that may be made of them, nor are we responsible for any damage, loss or obligation associated with the use that may arise from improper use, access or impossibility of accessing them.
We only provide links to websites that are reliable and that we believe are in compliance with applicable law. We reserve the right to remove links to any website for any reason and without prior notice, particularly if we become aware that activities carried out on such a website or its content are illegal or infringe the rights of third parties, or if this is ordered by judicial or administrative decision.
- PERSONAL DATA AND COOKIES
All personal data processed in our Online Store will be treated in accordance with our“Privacy Policy”, and its acceptance is an essential condition for using the Online Store.
We will not be responsible for any breach or delay in fulfilling any of the obligations assumed, when this is due to events beyond our reasonable control (“Force Majeure Cause”). Causes of Force Majeure include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and which, among others, include strikes, lockouts, fire, explosion, storms, floods, earthquake, threat or terrorist attack , war, pandemic, inability to use trains, boats, planes, motorized transport or other means of transportation, and acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this case, the obligations will be suspended for the period in which the Cause of Force Majeure continues and we will enjoy an extension of the term to fulfill these obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to find a solution that will allow us to fulfill our obligations despite the Force Majeure Cause.
The lack of verification by us of the strict fulfillment of any of the obligations assumed by the Client under these “Terms and Conditions”, or the lack of exercise by our Company of the rights or actions that are within its reach under these Conditions, shall not imply any waiver or limitation with respect to these rights or actions, nor shall it release the Customer from complying with such obligations.
No waiver by us of a particular right or action shall constitute a waiver of other rights or actions under the Conditions.
These Conditions are governed by and must be interpreted in accordance with Portuguese law. Any dispute arising from the use of this website or contracts for the purchase of products using this website will be governed by Portuguese law and will be submitted to the exclusive jurisdiction of the Portuguese courts.
In accordance with Article 18 of Law No. 144/2015, of September 8, the Customer is informed that, in the event of a consumer dispute, he may resort to an alternative competent body for the resolution of consumer disputes. The Customer can choose an alternative body for the resolution of consumer disputes at his place of domicile or use the European online dispute resolution platform available athttp://ec.europa.eu/consumers/odr.
The Customer may resort to the following alternative body for the resolution of consumer disputes: National Center for Information and Arbitration of Consumer Disputes, website: https://www.cniacc.pt/pt/
- OFFICIAL COMPLAINTS BOOK
If necessary, please submit complaints by clicking on the following link https://www.livroreclamacoes.pt/inicio.
Last update: 08 June 2023